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Best Software Training Institute in Chennai
Microsoft Dynamics CRM Training in Chennai

Microsoft Dynamics CRM Training in Chennai

Get Microsoft Dynamics CRM Training in Chennai with real-time experts at TIS Academy in Sholinganallur. We believe that learning Microsoft Dynamics CRM in mixture of practical and theoretical will be the easiest way to understand the technology in quick manner. We designed this Microsoft Dynamics CRM Training from basic level to the latest advanced level. We do guide our participants for respective Certifications which is an added advantage to the current market. Our team of Microsoft Dynamics CRM Trainers will be able to handle any kind of real-world scenarios with ease. Because they are working in top MNC’s and they are providing this Microsoft Dynamics CRM Training in Chennai as only part-time. Our Microsoft Dynamics CRM Course syllabus covers Introduction,Implementing and Managing Marketing Campaigns,Analysis, Reporting and Goals,Sales Management in Microsoft Dynamics,Working with the Product Catalog,Sales Order Processing,Analysis, Reporting and Goals,Service Management in Microsoft Dynamics,Working with Cases and Contracts,Using the Knowledge Base,Working with Teams and Queues,Analysis, Reporting and Goals,Service Scheduling in Microsoft Dynamics with lots of live practical examples.

Upcoming Batches

Weekdays Batch

Starts Duration Days Time (IST)
04th Dec4 Weeks Mon – Fri 07:30AM – 09:00AM
11th Dec 4 Weeks Mon – Fri 09:00AM – 10:30AM
18th Dec 4 Weeks Mon – Fri 07:00PM – 08:30PM
25th Dec 4 Weeks Mon – Fri 07:30AM – 09:00AM
02nd Jan4 WeeksMon – Fri07:00PM – 08:30PM
Schedule does not suit you, contact us @9962528293 | Want to take one-on-one training, contact us now!

Weekend Batch

Starts Duration Days Time (IST)
02nd Dec 6 Weeks Sat & Sun 10:30AM – 01:00PM
09th Dec 6 Weeks Sat & Sun 09:00AM – 11:00AM
16th Dec 6 Weeks Sat & Sun 11:00AM – 01:30PM
23rd Dec 6 Weeks Sat & Sun 02:00PM – 04:30PM
30th Dec6 WeeksSat & Sun02:00PM – 04:30PM
Schedule does not suit you, contact us @9962528293 | Want to take one-on-one training, contact us now!

TIS Academy is the best Microsoft Dynamics CRM Training in Chennai by covering various places in and around. As of 2015 we are having branches in Velachery, Tambaram and Sholinganallur. Soon we will be launching in other places where the demand is available in learners community. We guide our Microsoft Dynamics ® CRM training students to be a certified at end of our course. In the last six months timeframe we are completed Microsoft Dynamics CRM training for more than 100+ students with excellent feedback and placements. To know more about our students feedbacks please have a look at our YouTube channel. Our Microsoft Dynamics CRM Course Fees is very normal which anyone can pay after the first class with satisfaction. We do have multiple class timings which can be suitable for all. Our Microsoft® Dynamics®CRM training will be scheduled in regular weekdays and weekends based on the students request. We do have fast track Microsoft Dynamics CRM training and online Microsoft Dynamics CRM training with one-to-one basis. We are giving more Microsoft Dynamics® CRM training for corporates which employees of their company will be benefits with our training.

Microsoft Dynamics CRM Training Syllabus in Chennai

Introduction

  • Benefits of Closed Loop Marketing
  • Creating and Using Marketing Lists
  • Marketing Campaigns and Quick Campaigns
  • Quick Campaigns
  • Introduction to Marketing Campaigns
  • Creating a Marketing Campaign
  • Creating and Using Campaign Templates
  • Importing Leads

Implementing and Managing Marketing Campaigns

  • Campaigns, Campaign Activities and Marketing Lists
  • Creating and Using Email Templates
  • Sales Literature, Products and Price Lists
  • Distributing Campaign Activities
  • Capturing and Viewing Campaign Responses
  • Working with Campaign Responses

Analysis, Reporting and Goals

  • Analyzing Marketing Information with Lists, Views and Charts
  • Working with Reports
  • Creating and Managing Marketing Goals
  • Creating Charts
  • Customizing and Working with Dashboards

Sales Management in Microsoft Dynamics

  • Introduction
  • Overview of the Sales Process in Microsoft Dynamics CRM
  • Core Records in the Sales Process
  • Tracking Competitors and Managing Sales Literature
  • Working with Leads
  • Working with Opportunities
  • Sales Processes, Workflows and Dialogs

Working with the Product Catalog

  • The Product Catalog and the Sales Process
  • Unit Groups
  • Adding and Maintaining Products
  • Creating, Maintaining and Using Price Lists

Sales Order Processing

  • The Microsoft Dynamics CRM Sales Order Process
  • Opportunities, Quotes, and the Sales Process
  • Working with Orders
  • Working with Invoices

Analysis, Reporting and Goals

  • Analyzing Sales Information with Lists, Views and Charts
  • Working with Reports
  • Exporting Sales Information to Microsoft Office Excel
  • Creating and Managing Sales Goals
  • Creating Charts
  • Dashboards

Service Management in Microsoft Dynamics

  • Introduction
  • Getting Started with Service Management
  • Cases and the Service Management Process
  • Queues and Contracts in Service Management
  • Working with Cases in the Case Grid

Working with Cases and Contracts

  • Creating Case Records
  • Working with Cases
  • Contracts and Contract Templates
  • Creating and Working with Contracts
  • Using Contracts with Cases

Using the Knowledge Base

  • Article Templates
  • Creating, Approving and Publishing Articles
  • Using and Searching the Knowledge Base
  • Cases and Knowledge Base Articles

Working with Teams and Queues

  • Introduction to Teams
  • Introduction to Queues
  • Creating and Managing Queues
  • Working with Queues and Queue Items
  • Using Workflows with Queues

Analysis, Reporting and Goals

  • Service Management Reports
  • Service Management Charts and Dashboards
  • Goal Management for Service

Service Scheduling in Microsoft Dynamics

Introduction

  • Service Scheduling Overview
  • Service Scheduling Scenarios
  • Service Scheduling Process
  • Working with Service Activities and the Service Calendar
  • Closing, Canceling, or Rescheduling a Service Activity
  • Using Charts and Reports to Analyze Service Activities

Advanced Topics

  • Understanding the Service Activity Scheduling Engine
  • Resources, Services and Selection Rules
  • Incorporating Customer Preferences
  • Resource and Service Capacity Requirements
  • Understanding Sites and Same-Site Requirements

Microsoft Dynamics Customization and Configuration

  • Business Units and Security Roles
  • Business Units
  • Managing Business Units
  • Security Features

Configuring Users and Teams

  • User Management Overview
  • Adding and Maintaining User Accounts
  • Team Configuration

Customizing Microsoft Dynamics CRM Overview

  • Customization Methodology
  • Who can Customize Microsoft Dynamics CRM?
  • Types of Customizations
  • Types of Customizations - Solutions

Customizing Fields

  • Customization Concepts
  • Field Data Types
  • Field Properties
  • Creating Fields
  • Creating Option Sets

Customizing Entities

  • Entity Concepts
  • Modifying Custom Entities

Customizing Relationships and Mappings

  • Types of Entity Relationships
  • Creating Entity Relationships
  • Entity Mapping

Customizing Forms, Views and Charts

  • Basic UI Customization Capabilities
  • View Customization Overview
  • Charts
  • Form Customization Overview
  • Other Form Objects
  • Creating New Forms

Configuring Field Security

  • Field Security Scope
  • Field Security and Other Security Methods

Configuring Auditing

  • Enabling Auditing
  • Viewing Audit Data
  • Managing Audit Partitions

Configuring Solutions

  • Solutions Review
  • Exporting and Importing Unmanaged Solutions
  • Exporting and Importing Managed Solutions

Microsoft Dynamics CRM trainer Profile & Placement

Our Microsoft Dynamics CRM Trainers

  • More than 10 Years of experience in Microsoft Dynamics CRM Technologies
  • Has worked on multiple realtime Microsoft Dynamics CRM projects
  • Working in a top MNC company in Chennai
  • Trained 2000+ Students so far.
  • Strong Theoretical & Practical Knowledge
  • certified Professionals

Microsoft Dynamics CRM Placement Training in Chennai

  • More than 2000+ students Trained
  • 95% percent Placement Record
  • 1000+ Interviews Organized

Microsoft Dynamics CRM training Locations in Chennai

Our Training centers

  • Adyar
  • Ambattur
  • Adambakkam
  • Anna Nagar
  • Anna Salai
  • Ashok Nagar
  • Choolaimedu
  • Chromepet
  • Ekkattuthangal
  • Guindy
  • Kodambakkam
  • Madipakkam
  • Mylapore
  • Porur
  • Saidapet
  • T. Nagar
  • Tambaram
  • Vadapalani
  • Velachery
  • Villivakkam
  • Virugambakkam

Microsoft Dynamics CRM training batch size in Chennai

Regular Batch ( Morning, Day time & Evening)

  • Seats Available : 8 (maximum)

Weekend Training Batch( Saturday, Sunday & Holidays)

  • Seats Available : 8 (maximum)

Fast Track batch

  • Seats Available : 5 (maximum)

Our Students are working in

IBM
syniverse
Wipro
Ecil
Prodapt
Sutherland

About Our Training

Best IT Training provider for
more than 115+ software courses at Sholinganallur location and overall we successfully trained more than 10000+ students and most of them got perfect benefits from our training methodology.

Awards

Best training institute awarded from
Yet5.com for the year of 2014.

Become registered vendor for
HP, Cognizant, AVNET, Prodapt, Renualt Nisson and more companies for their corporate training.

Successfully placed more than
100+ students in last month through our clients.

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Besant Technologies Velachery

No.8, 11th Main road, Vijaya nagar,
Velachery,
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Besant Technologies Tambaram

31 / 11, Govindarajan Street,
West Tambaram
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59th Cross, 3rd Block, Bashyam Circle,
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Jaya Nagar, Bangalore
Landmark: Opposite to Shanthi Nursing Home
M : +(91) 733 783 7626
E : traininginblr@gmail.com
W : www.trainingbangalore.in

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